Psychology South Essex
TERMS AND CONDITIONS
GENERAL TERMS AND CONDITIONS
These 'Terms and Conditions' relate to all services provided by Psychology South Essex
CANCELLATION
We understand that situations arise which mean that you may need to cancel an appointment with short notice. If appointments are cancelled more than 24 hours in advance, no charge will be made. However, if less than 24 hours notice is given or you do not attend, we will charge the full session rate. Private medical insurance may not cover the costs of missed sessions, so please check your policy.
PROFESSIONAL PRACTICE
As directed by our professional and regulatory bodies (British Psychological Society and Health and Care Professions Council), we undertake regular clinical supervision in order to ensure that the services we offer are of the highest standard. This means that elements of our work are discussed with another highly qualified Clinical Psychologist, but anonymity is maintained during this process.
COMPLAINTS
If you have any concerns about the service offered at any stage, please discuss these directly with your clinician wherever possible or with another clinician from our service. If, however, you have any more serious concerns or complaints that you feel unable to discuss directly with your clinician, please contact the Health and Care Professional Council.
EMERGENCIES AND CRISES
Due to our service structure and availability, we are unable to offer a crisis service. If you require immediate help or support between appointments, then please contact your GP, use the NHS 111 service for advice, or attend A & E in an emergency. Please see the contacts page for details of other services which may be helpful in this situation.
CONFIDENTIALITY
The content of our conversations with potential clients and clients is confidential. With your consent we may share important and relevant information with others (e.g. next of kin, G.P, referrer) if this would be of potential benefit to you. There is, however, an exception to this. If we assessed that there was a risk of harm to you or another, we are ethically and professionally obliged to share this information with an appropriate third party. This is a serious step to take, and we would only do so after very careful consideration. We would discuss this with you wherever possible.
DATA PROTECTION
Processing, recording and storage of personal information will comply with the Data Protection Act (1998) and with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR), which requires organisations that process personal information to register with the Information Commissioner's Office (ICO). Information will be kept securely and solely for clinical purposes. The exact processes followed are described in our Privacy Policy, which will be made available to you before you enter a contract with us.
ADDITIONAL TERMS AND CONDITIONS
Please refer below to more specific 'Terms and Conditions' below for specific services offered by Psychology South Essex.
THERAPY (ADULTS SERVICE)
Fees and payment
Fees are payable in advance of each session either by BACS or cheque. Please discuss details with your clinician.
- Initial telephone consultation – free
- Initial assessment sessions (90 minutes) - £150
- Therapy sessions (1hr) - £100
- Other meetings, feedback sessions, consultation all charged at £100 per hour.
- Any brief telephone/text/email contact between sessions is not charged.
Our clinician are registered with the major healthcare insurance companies. Please discuss with your insurance company how many sessions they will fund and check whether there is an excess on your policy, as you will be liable for this.
EXPERT WITNESS
Complete and comprehensive written instructions are required prior to undertaking assessments. If there are relevant papers and /or medical records, these will need to be perused prior to assessment.
Submission of a full Psychology report will be made within two working weeks of the date of assessment
Fees are £100 per hour, or pro rata thereof, inclusive of VAT, and are payable by cheque or BACS (details available on request).
Payment is required within 30 days of submission of the invoice and psychology report.
In the event of cancellation of an assessment appointment with less than 24 hours notice, a fee of £50 will be charged plus any relevant travelling expenses.
DIAGNOSTIC DEMENTIA ASSESSMENT
If the referral is made by a professional, all relevant papers and /or medical records will need to be perused prior to arranging an assessment.
Submission of a full Psychology report will be made within two working weeks of the date of completion of an assessment
Fees are £100 per hour, or pro rata thereof, inclusive of VAT, and are payable by cheque or BACS (details available on request).
Payment is required within 30 days of submission of the invoice and psychology report.
In the event of cancellation of an assessment appointment with less than 24 hours notice, a fee of £50 will be charged plus any relevant travelling expenses.
CARE HOME SERVICES
If the referral is made by a professional, all relevant papers and /or medical records will need to be perused prior to arranging an assessment.
Fees and payment
Fees are payable in advance of each session either by BACS or cheque. Please discuss details with your clinician.
- Initial telephone consultation – free
- Initial consultation (90 minutes) - £150
- Further sessions, meetings, feedback sessions, consultation all charged at £100 per hour.
- Any brief telephone/text/email contact between sessions is not charged.
- Travelling supplements starting from £30 will be discussed during the initial phone consultation.
In the event of cancellation of an assessment appointment with less than 24 hours notice, a fee of £50 will be charged plus any relevant travelling expenses.
SUPERVISION
Please contact us via e-mail, contact form or phone to arrange an initial free telephone consultation to discuss your supervision needs and fees.
ORGANISATIONS
Please contact us via e-mail, contact form or phone to arrange an initial free telephone consultation to discuss the package of service you require and the fees.
